Where can I buy Door Cloud access control?
Door Cloud can be supplied through local partners or directly. Leave your info below and we will recommend you the best options.
Benefits
Exact set of features depends on the purchased plan and usage policies, so some of the above features my be limited or unavailable in your organisation.
FAQs
What is the range for opening doors with smartphone?
Normally, you can open doors from anywhere. If your phone is offline or the system is offline, you will be limited by the range of the Bluetooth connection between the door controller and the phone.
What is the latency, the time needed for the door to open from the app?
Normally, the waiting time for the door lock to open is in the range of 1 second. It may increase due to poor network performance.
Can I open a door with the card if there is no internet (the door controller is offline)?
Yes, you can. Door controllers maintain the local copy of the data needed for autonomous operation. The internet connection is needed only when making changes.
Can I open a door with the smartphone if there is no internet (either the phone or the controller is offline)?
Yes, you can open doors with smartphone as long as the Zone Spot controller is in the Bluetooth range (up to 10 meters).
Can I open a door with Apple Watch when offline?
No. Currently, Apple Watch needs to be online either by itself or via nearby iPhone.
Can I allow my guests to open doors themselves using a mobile phone?
Yes. You can send them the »Key Link«, a link they can use to open doors form their phone.
Does the guest need to download the Door Cloud app?
No, the Key Link is a standard web link that can be used directly from the phone browser.
Can I limit the Key Link use?
Yes, you can issue the Key Link for a certain date/time range and also limit the number of uses. You can also recall it at any time.
Will I be able to track the Key Link usage?
Yes, you will be able to see access log with records for each time your guests opened the door using the Key Link.
What are the conditions for technical support?
All Door Cloud users with account enjoy free technical support directly from the Door Cloud support staff through built-in chat system.
Can I use Door Cloud and intercom on the same door?
Yes. You can use Door Cloud on any electrically controlled door.
Is there a limit for number of users or number of doors?
No, there is no limit. Door Cloud system can have hundreds of doors and thousands of users.
Does Door Cloud support any wireless, on-door lock installation?
Yes, Door Cloud supports commercial grade, high quality wireless locks from Aperio.
Does Door Cloud support card based access control?
Yes, you can connect most RFID card readers to Door Cloud controllers and open doors using RFID cards, badges or fobs.
Can we use existing cards and card readers with Door Cloud?
Yes, in most cases. Door Cloud supports wide range of readers from most popular brands, from legacy to the latest models and technologies.
Does Door Cloud support WiFi or 4G connectivity?
Yes, either can be supported via USB port using the external “dongle” or similar device. Another obvious solution is external mobile or WiFi router.
Sometimes when opening a door with the mobile app, a countdown counter shows up making me wait for some time before I am allowed to proceed. Why is that?
You have free version of the mobile app. To eliminate the upgrade screen and occasional pause, upgrade to full version.
Your doors just got smarter